Shipping policy

Shipping Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free shipping on all orders on the site for standard shipping. In some cases, we may offer expedited shipping at a higher rate. 

International Shipping

We offer international shipping to the following countries: [list of countries]. 

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option	Estimated delivery time	Price
Option 1	X to X business days	$X
Option 2	X to X business days	$X
Option 3	X to X business days	$X

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at care@xoxoparents.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

In instances when we are shipping to a P.O. Box, there may be delays with the Post Office. Please work with your local post office on their delivery policies.